Refund Policy

This Refund Policy applies to subscriptions and usage of the dashboard at talvbase.com and the API at api.talvbase.com (together, the “Service”). It should be read together with our Terms of Use and Privacy Policy.

1) Overview

• Subscriptions renew automatically until cancelled.
• Refunds are limited and primarily cover **billing errors** or **first-time failures we cannot remedy promptly**.
• All amounts are processed by Paddle; applicable taxes may be included.

2) Eligibility for refunds

3) Non-refundable cases

• Change of mind after successful use of the Service during the billing period.
• Invalid or unauthorized use of API keys, or breaches of the Terms of Use.
• Charges older than 60 days.

4) Cancellations

• Cancel anytime via the dashboard; cancellation stops **future** renewals.
• We generally don’t refund partial months after renewal unless covered by Section 2.
• You retain access until the end of the paid term unless otherwise requested.

5) Trials & introductory offers

• Trials (if offered) convert to paid plans unless cancelled before the trial ends.
• Fees incurred after conversion are non-refundable except under Section 2.

6) Downgrades & upgrades

• Plan changes take effect immediately or at the next billing date depending on your selection.
• Proration credits may apply to **upgrades**; we don’t provide cash refunds for **downgrades** mid-cycle.

7) How to request a refund

Email support@talvbase.com from your account email and include:

1. Invoice ID or receipt from Paddle.
2. Date and amount of the charge.
3. Short description of the issue (and steps to reproduce, if technical).

We aim to respond within 1 business day and resolve within 7 business days. Approved refunds are issued via Paddle to the original payment method. Bank processing times may apply.

8) Taxes, currency & fees

Prices may exclude or include taxes. Any refunds are made in the original transaction currency minus non-recoverable processing fees where applicable and permitted by law.

9) Data & account after refunds

• Refunds do not automatically delete your account or content. Manage deletion via the dashboard/API.
• Upon termination, we aim to delete or anonymize remaining uploads/renders within 90 days (subject to backups and legal holds).

10) Changes

We may update this Refund Policy. Material changes will be communicated via the dashboard or email. Continued use after updates constitutes acceptance.